Overview

Thermo King of Dallas is Now Hiring a Customer Service Advisor at 5142 East 58th Place, Commerce City, CO 80022. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements: 

Standard Office Criteria

Working Conditions: 

Standard Office Criteria

Salary range is $22.00 to $26.00 per hour. Thermo King of Dallas LLC offers a comprehensive benefit package, that includes medical, dental, vision and life insurance. Plus, vacation, sick time, and holiday pay.